1) Verify whether one of the required ports (TCP 443 or UDP 1194) are indeed open on the firewall that may sit between the eWON and the internet. We find that the vast majority of the time, at least TCP 443 is reachable as it is used for HTTPS; however, you can confirm before even purchasing your first unit. Validate this by running the Talk2M connection checker. This is a free Windows software utility that can be downloaded at the following location:
http://wiki.ewon.biz/Support/06_Knowledge_Base/Questions_and_Answers/Talk2M_connection_checker
*Important: This utility should be run on a Windows laptop from the exact location where the eWON will be installed.
Once you have successfully passed the connection test then you are ready for the next step.
2) Review and complete the "Installing eWON & Talk2M - Customer checklist". This document assists you with a step-by-step approach to eWON network configuration parameters, firmware upgrades, software downloads, etc. This checklist can be downloaded at the following location:
Installing eWON & Talk2M ‐ Customer checklist
After completing the checklist, you are now ready for installation. Our desire is for you to have a quick and positive first-time experience and these two steps help pave the way. Should you happen to have any issues with initial setup, our support team is available Monday-Friday 8am-5pm CST to assist you.
Related Posts
Links of Interest
